Refund & Return Policy

At our store Tea Himalayan, customer satisfaction is one of our highest priorities. We are committed to providing high-quality products and reliable customer service. If, for any reason, you are not fully satisfied with your purchase, we encourage you to review our refund and return policy outlined below.

Return Eligibility

Our return policy lasts for 30 days from the date of purchase. Unfortunately, if 30 days have passed since your order was delivered, we are unable to offer a refund, return, or exchange.

To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in the same condition that you received it.
• The item must be returned in its original packaging.
• The product must not show signs of use, damage, or alteration caused by the customer.
• Proof of purchase or order confirmation may be required to complete the return process.

Please note that returned items that do not meet these conditions may not qualify for a refund or exchange.

Return Process

To initiate a return request, customers are kindly asked to contact our support team before sending any item back. Once your request is reviewed and approved, we will provide instructions regarding the return procedure.

After we receive your returned item, our team will carefully inspect the product to verify its condition and eligibility. Once the inspection process is completed, you will receive an email notification confirming that we have received your return. We will also inform you whether your refund request has been approved or rejected.

Refunds

If your refund request is approved, the refund will be processed to your original method of payment. Depending on your bank, credit card provider, or payment service, it may take several business days for the refunded amount to appear in your account.

Please understand that processing times may vary between financial institutions and payment gateways.

If you have not yet received your refund after receiving confirmation from us, we recommend taking the following steps:

• Recheck your bank account or payment statement.
• Contact your credit card company or payment provider, as processing times may vary.
• Contact your bank, as there may be additional processing delays before the refund is officially posted.

If you have completed all of the above steps and still have not received your refund, please contact our customer support team here contact@teahimalayan.com for further assistance.

Non-Refundable Items

Only regular-priced items are eligible for refunds. Sale items, discounted products, promotional purchases, and clearance items are generally non-refundable unless otherwise stated.

Exchanges for Defective or Damaged Items

We only replace items if they are defective, damaged, or incorrect upon arrival. If you believe you have received a defective or damaged product, please contact us here contact@teahimalayan.com as soon as possible with relevant details and supporting photographs, if applicable.

Once approved, customers may be instructed to return the item for inspection before an exchange is processed. Replacement items will be shipped based on product availability.

Shipping Responsibility

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or an incorrect shipment. Shipping fees are non-refundable unless otherwise specified.

Contact Us

If you have any questions regarding our Refund & Return Policy, please feel free to contact our customer support team here contact@teahimalayan.com. We are always happy to assist and ensure the best possible experience for our valued customers.

We sincerely appreciate your trust, understanding, and continued support.